Job Introduction

Complex Care Support Worker

Location: West Yorkshire, including York, Harrogate and Thirsk
Work Pattern: 4:3 set roster
Employment Type: Part-time and full-time available
Pay: £13 per hour weekdays / £14 per hour weekends + 12.07% holiday pay
Paid Weekly

About the Role

We are looking for compassionate, caring and motivated people to join our team as Complex Care Support Workers, providing high-quality, person-centred care to individuals in the comfort and familiarity of their own homes.

You do not need previous experience in complex care to apply. If you have a genuine passion for supporting others, a positive attitude and a willingness to learn, we will provide you with the training and support you need to develop the specialist skills required for the role.

You may be supporting individuals with a range of complex care needs and diagnoses, including cerebral palsy, Down syndrome, PEG feeding and tracheostomy care. Our comprehensive training programme, including a full-day introductory onsite complex care training session as part of your induction, will help you build the knowledge, skills and confidence needed to provide safe and effective care.

This is a rewarding opportunity for someone who wants to make a real difference to people's lives while developing their career within health and social care.

What You'll Do

• Provide safe, high-quality, person-centred care in line with individual care plans.
• Support individuals with their personal care, daily routines and complex care needs.
• Build trusting and respectful relationships with the people you support.
• Promote dignity, independence, choice and quality of life.
• Support individuals to live as independently as possible within their own homes.
• Work alongside families, healthcare professionals and other members of the care team.
• Monitor and document care and report any concerns appropriately.
• Maintain a safe, positive and inclusive environment.
• Follow training, care plans and clinical guidance to ensure the highest standards of care.

About You

You don't need to have previous complex care experience.

We are looking for people who are:

• Caring, compassionate and respectful.
• Reliable and committed to providing high-quality care.
• Comfortable working in people's homes and respecting their individual choices and routines.
• Willing to learn new skills and develop your knowledge.
• Confident communicating with individuals, families and healthcare professionals.
• Able to follow care plans and guidance.
• A team player with a positive and professional attitude.

Previous experience in health and social care, medication administration or supporting individuals with complex needs is beneficial but not essential.

Experience with PEG feeding, tracheostomy care or the specific conditions we support is also desirable, but not required, as full training will be provided.

A relevant qualification such as NVQ Level 2/3 in Health and Social Care is an advantage.

Essential Requirement

• A valid UK driving licence and access to your own vehicle is essential for this role.

Training & Development

We believe that the right attitude and willingness to learn are just as important as previous experience.

Our comprehensive training programme will give you the opportunity to develop specialist complex care skills and gain confidence in supporting individuals with a range of care needs.

As part of your induction, you will receive a full day of onsite introductory complex care training, alongside ongoing training and development throughout your employment.

Whether you are an experienced care professional looking to develop your skills or someone with a caring nature who is looking to start or progress their career in complex care, we want to hear from you.

What We Offer

• £13 per hour Monday–Friday
• £14 per hour weekends
• 12.07% holiday pay
• Weekly pay
• Full-time and part-time opportunities
• A 4:3 set roster
• Comprehensive induction and complex care training
• Ongoing training and development opportunities
• Opportunities to progress within a growing organisation
• Employee discount opportunities, including Blue Light Card and Carers Discount

Join Our Team

If you're compassionate, reliable and eager to learn, you could have the opportunity to make a meaningful difference to someone's life.

Previous complex care experience is not essential — we'll give you the training and support to develop the specialist skills you need.

We are looking for people who want to learn, grow and provide outstanding care. Apply today and start your journey into complex care.

Please note: We are not currently accepting applications from individuals looking for sponsorship.

We are committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We are a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

As you would expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.

INDHP